Case Studies

成功案例

Ligo Trading & Lego Pet Shop

Ligo Trading Co. Ltd. is a renowned retail trading company in Hong Kong, operating approximately 40 chain stores under the brand Lego Pet Shop, specializing in pet supplies and food. Both the headquarters and retail outlets require stable and efficient IT support to meet daily operational and expansion needs.

Services Provided

✔ Consultation
✔ IT Outsourcing Services
✔ System Integration
✔ Workplace Technology

✔ Supporting daily IT operations for both headquarters and all retail stores.
✔ Inconsistent IT maintenance methods leading to varying support quality.
✔ Aging systems and equipment lacking unified records and management.
✔ Absence of an internal IT department requiring comprehensive technical support.
✔ Fragmented IT expenditures with redundancies and unnecessary costs.

Since 2014, i-Success has been the designated IT outsourcing provider, offering comprehensive IT support and consulting services, including:

✔ Establishing IT support processes across all retail stores, standardizing issue responses and upgrade protocols.
✔ Providing Level 1 to Level 4 services (support, maintenance, consulting, project management).
✔ Assisting in the complete overhaul of ERP and POS systems, including selection recommendations, implementation testing, staff training, and migration transitions.
✔ Conducting regular network and equipment inspections with preventive maintenance.
✔ Offering immediate remote and on-site support to minimize operational disruptions.
✔ Delivering quarterly technical briefings and management reports to keep decision-makers informed.
✔ Performing annual cost analysis and budget planning to optimize expenditure structures.

✔ Over 10 years of partnership, effectively serving as their long-term IT department.
✔ Significantly improved IT operational stability with an average response time of less than 2 hours.
✔ Successful completion of multiple large-scale system upgrade projects.
✔ Annual savings of over HK$200,000 in unnecessary IT expenditures.
✔ Comprehensive management of IT support, planning, execution, and budgeting by i-Success.

AIA Insurance

AIA is a leading insurance company in Asia with a vast network of insurance agents in Hong Kong. Each agent independently leases office space and establishes separate IT systems to handle client information, internal communications, and document storage. To maintain brand image and service quality, AIA has clear requirements for the IT stability and security standards of agent offices.

✔ IT Network Planning and Migration Projects
✔ System Integration
✔ Workplace Technology

Services Provided

✔ Over 30 independent agent offices required individual IT migration and reconstruction plans.
✔ Variations in office size, building environments, and existing equipment.
✔ Disorganized network structures with inadequate Wi-Fi coverage affecting work efficiency.
✔ Aging equipment lacking backup or security measures, posing data risks.
✔ Each agent uses an average of three devices simultaneously, resulting in high Wi-Fi load (approximately 100–400 users per office).
✔ No standardized IT upgrade processes, leading to increased support burdens and cost inefficiencies.

✔ Conducted on-site assessments to customize network structures for each agent office.
✔ Implemented modular designs with standardized toolkits to enhance deployment efficiency and maintenance consistency.
✔ Installed multiple high-capacity Wi-Fi 7 Access Points to support high-density, multi-device connections.
✔ Separated operational and guest networks, incorporating QoS traffic control to ensure stable connections for CRM and cloud services.
✔ Deployed firewalls, NAS, local backups, and cloud synchronization mechanisms.
✔ Provided hardware recommendations, on-site deployment, migration assistance, and equipment updates.
✔ Offered user-friendly training and ongoing support for non-technical users.

✔ Successfully completed IT network construction and upgrades for over 30 offices.
✔ Each project had a duration of approximately 4–6 weeks, aligning with relocation and opening schedules.
✔ Significant improvements in Wi-Fi stability and speed, effectively supporting simultaneous multi-device operations.
✔ 95% of users reported a noticeable reduction or complete resolution of IT issues.
✔ Standardized network architecture reduced maintenance costs and technical risks.
✔ Proactive client referrals leading to ongoing collaborations and new opportunities.

Healthcare Institutions

Since 2011, i-Success has supported various public and private healthcare providers with I.T. infrastructure design and long-term technical support. Our services are tailored to meet the strict requirements of the healthcare sector for security, availability, and compliance.

✔ IT Infrastructure Planning & Deployment

✔ System Integration

✔ Workplace Technology

Services Provided

✔ Pok Oi Hospital

Our first large-scale healthcare project, where we planned and built the full I.T. infrastructure for Hong Kong’s first District Health Centre.
✔ Yan Chai Hospital

Referred by Pok Oi Hospital, we provided technical coordination and support for their community health projects.
✔ Renlok Medical Group

A private clinic group where we designed and deployed clinic-level I.T. environments, including Wi-Fi, VoIP, security, and medical data protection.
✔ Hang Lam Endoscopy & Day Surgery Centre

Another independent healthcare facility where we built a full I.T. infrastructure supporting medical systems, patient records, and administrative workflows.